By Tom Mueller It’s a busy workday – a normal workday – with lots to do and deadlines approaching, and in the midst of this your computer stops working. You want to save the document you’re working on, but it’s no use. You’ve lost it. Then a new page appears on your display. It’s a
By Tom Mueller Business continuity planning has always been an important part of crisis planning, albeit not a very sexy one. The time and energy invested in BC planning was mostly about setting up alternative office space, work stations, phone lines – all tying back to the company’s main operating systems and network. It was
By Tom Mueller I’ve been watching the communications effort around the Refugio Oil Spill off the coast of Santa Barbara, California over the past week and how the effort has evolved over time. Here’s my take on the first week’s response and communications effort. Plains All American Pipeline clearly had some crisis management plans in
By Tom Mueller For those who follow crisis management issues, here’s a quick look at crisis communications around the Delta Airlines plane crash in New York this week. As we have seen in many other incidents, social media lit up immediately after the incident. Passengers were tweeting and posting to Facebook from the plane. There
