Tag: crisiscomms

By Tom Mueller Business continuity planning has always been an important part of crisis planning, albeit not a very sexy one. The time and energy invested in BC planning was mostly about setting up alternative office space, work stations, phone lines – all tying back to the company’s main operating systems and network. It was

By Tom Mueller For those who follow crisis management issues, here’s a quick look at crisis communications around the Delta Airlines plane crash in New York this week. As we have seen in many other incidents, social media lit up immediately after the incident. Passengers were tweeting and posting to Facebook from the plane. There